Frequently Asked Questions

What is the different between naked Retreats and naked Home?

裸心隐乡 naked Home and 裸心度假 naked Retreats are both naked group brands. At all of our naked resorts, you can expect to immerse into nature, and participate in the regions’ local activities. The name of each resort alludes to a highlight feature of the resort, be sure to check it out when you go!

naked Home, a leisureaway vacation brand under the naked group, has made its debut. naked Home is welcoming and authentic, open and cozy , creating interesting memories from simple moments of daily life , and taking you to embark on a leisureaway vacation on the go.

How do I confirm my booking?

Once we receive your request, we will tentatively block your room and send you a quotation within 24 hours. A credit card is required to guarantee your booking. Please call our reservations team at 400 9210 518 to provide your credit card information. Once we receive your credit card information, we will send you a confirmation letter, and your reservation is complete. In addition to booking via phone or email, you can also book online.

What is your booking and cancellation policy?

Please click here for information about the booking and cancellation policy.

Do I need to book activities in advance?

Due to limited space, please book in advance for all outdoor and craft activities.

What can I do at naked Home?

Please visit the "Play" section for naked Home for a list of activities and pricing.

Do you have a children’s price?

For children 3 and under, we offer complimentary baby cots and bottle sterilizers. For children 3-12 years old, we provide children's bidet, children's slippers, children's bathrobes and children's toiletries free of charge. All of the above services will be subject to the actual operation of the hotel. Please inquire with our reservations team by phone (400 9210 518 – within China, or +86 021-52837001 outside of China) or by email (reservations@livenaked.com) for prices in advance.

Is there a limit on number of people within the room?

Yes, please double confirm the occupancy limit depending on the room type you are booking. If you exceed the occupancy limit, naked Home has the right to turn away additional guests.

Is breakfast included in my accommodation fee?

In general, each guest is credited with one delicious breakfast for each nights stay. If you booked on a special rate or with a voucher, please double check the Terms & Conditions of the voucher to confirm.

How many restaurants are at naked Home?

Please refer to the Eat section on naked Home website for specific food & beverage outlet details.

Are we allowed to bring pets?

naked Home welcomes our four legged friends to enjoy the beautiful nature. Please visit the naked Home website for related information and regulations.

Is commercial shooting allowed on the resort?

Commercial shoots are only allowed with prior written approval from naked group PR department. Contact us at marketing@livenaked.com if you’d like to arrange a commercial shoot.